Privacy Notice
Last updated: [Insert publication date]
Who we are
Greenovus Cloud is the trading name of Greenovus Technologies Limited, Ireland.
We are the data controller for personal information used to administer our website, respond to enquiries and manage our own business relationships.
Company contact address:
Greenovus Technologies Limited
WORK HUB, 77 Camden Street Lower
Dublin 2, D02 XE80
Ireland
Privacy email: [Insert monitored email address]
Company registration number: [Insert verified number]
Information we collect
Depending on your interaction with us, we process contact details, job titles, organisation names, project requirements, correspondence, approvals, billing records and support requests.
Our website may also process technical information associated with your visit.
Website collection details: [Identify the actual server logs, form records, analytics information and other technical data collected.]
Please do not submit passwords, payment-card details or sensitive personal records through general enquiry forms.
Where information comes from
We receive information from you when you contact us, submit an enquiry or participate in a service relationship.
Your organisation or an authorised colleague may provide your business contact details when appointing you as a project, account or support contact.
Other sources: [Identify any additional sources actually used, or remove this entry.]
Purposes and lawful bases
| Purpose | Lawful basis |
|---|---|
| Respond to organisational enquiries and prepare proposals | Legitimate interests in responding to requests and developing relevant business relationships. |
| Coordinate services with client and supplier representatives | Legitimate interests in administering and delivering business services. |
| Enter into or perform a contract directly with an individual | Taking requested pre-contractual steps or performing that contract. |
| Administer accounts and invoices | Legitimate interests in managing accounts, and legal obligations where applicable. |
| Investigate faults and protect systems | Legitimate interests in maintaining services and preventing misuse. |
| Address complaints and legal claims | Legitimate interests in resolving disputes and protecting legal rights, or applicable legal obligations. |
| Respond to data-protection requests | Compliance with legal obligations. |
Where we rely on legitimate interests, we assess the necessity of the activity and balance our interests against your rights.
Optional marketing and analytics: [Specify any actual activities, their lawful bases and the relevant consent or opt-out arrangements. Remove if unused.]
Information you need to provide
Required enquiry fields help us understand your request and respond. Without essential information, we may be unable to progress your enquiry or provide the requested service.
Optional fields allow you to provide further context.
Sharing information
Relevant information may be shared with authorised personnel and providers supporting hosting, email, administration, service delivery and technical support. Professional advisers and authorities may receive information where necessary for their role or required by law.
Providers acting on our instructions are subject to appropriate contractual requirements.
Recipient details: [Confirm these categories against actual suppliers and identify any additional recipients.]
International transfers
[Insert the verified position on hosting and overseas access. Identify relevant destinations and the applicable transfer mechanism or safeguards, including how further information or a copy of safeguards can be obtained.]
Our Irish company address does not determine where all information is stored or accessed.
Retention
We retain information for the relevant purpose and applicable legal requirements.
| Record category | Approved retention period or specific criterion |
|---|---|
| Unsuccessful or discontinued enquiries | [Complete.] |
| Client and contractual records | [Complete.] |
| Accounting records | [Complete.] |
| Support and incident records | [Complete.] |
| Website and security logs | [Complete.] |
| Marketing preferences, where applicable | [Complete.] |
| Privacy requests and complaints | [Complete.] |
Relevant records may be retained longer where necessary for a particular legal obligation or dispute.
Your rights
Subject to applicable conditions, you may request access, correction, deletion, restriction or portability of your information. You may object to processing based on legitimate interests and to direct marketing.
Where processing relies on consent, you can withdraw it without affecting earlier lawful processing.
Contact us by email or post to exercise your rights. We may request proportionate identity-verification information. We normally respond within one month; where a lawful extension is necessary, we explain it within that period.
Cookies and automated decisions
Our Cookie Information and Preferences page explains the website technologies and controls in use.
Automated decisions: [Confirm whether any solely automated decisions with legal or similarly significant effects occur. State the actual position and any required explanation.]
Information handled for clients
Where Greenovus processes information solely on a client’s documented instructions, the relevant data-processing agreement governs our role.
The client’s privacy notice explains its processing. Requests concerning a client-operated service should normally be directed to that client.
Complaints
You may raise concerns with us using the contact details above.
You may also complain to a competent supervisory authority. In Ireland, this is the Data Protection Commission: https://www.dataprotection.ie/.
You do not need to contact us before exercising that right.
Updates
We will revise this notice when relevant processing changes. The date above identifies the latest version. Where required, we will provide further information before introducing a new use of personal information.